Customers Deserve Better.
How do you hire the best support team? What’s the best use of social media for support and service? Should we apologize for the inconvenience?
We’re ready to share our answers and experience with everyone, plus share stories and advice from some of the web’s leading experts in The Customer Support Handbook. With an introduction by Rich White of UserVoice and essays by Spencer Fry, Jeff Vincent, Laura Gluhanich, and Jason Rehmus.
In stores February 2014.
By Sarah Hatter & the CoSupport Team
Since starting CoSupport in 2011, we’ve helped companies of all sizes learn how to support their customers better and make the web a better place.
Founded by Sarah Hatter, CoSupport is run by people who love people. We’re experts in customer support, user experience, technical writing, and taco eating.
The expert support tips in this book have helped companies like…